Elevate Your Catering Service!!

Identifying issues, implementing solutions and driving profitability with expert advice and proven solutions.

Catering Audits & Operational Reviews

In any catering operation it is essential to regularly monitor and audit all areas of service. This ensures performance is meeting expectations, costs remain controlled, and any agreed initiatives are being effectively implemented.

However, it’s easy especially with new contracts to sign an agreement with a provider and then adopt a hands-off approach. Without routine checks, it becomes difficult to ensure the service remains compliant, delivers value, and continues to meet your needs.

At Fig Consultancy, we offer a flexible and thorough review process. Whether you need a deep dive into one specific area or a full operational review, we tailor our approach to suit your requirements.

Our Auditing Services Include:

  • Compliance Audits

    A full check of all services against your contract or service level agreement (SLA) to ensure standards are being met.

  • Food Service Reviews

    Assessment of menus, pricing, food presentation, customer service, and marketing. We benchmark performance against tender commitments, contract terms, and industry best practices.

  • Mystery Shopper Visits

    Unannounced visits to your site(s) to objectively assess service delivery. Performance is measured against criteria agreed with you in advance.

  • Undercover Analysis

    If there's concern around potential issues such as theft, stock control lapses, or inappropriate staff conduct we can deploy trained operatives to work discreetly within your team. This allows us to gather first-hand insight and evidence to support any necessary action.

Finance Health Check

Running a catering operation or managing a team to do it for you comes with significant costs. However those costs must be actively managed in line with a realistic budget.

Yes, challenges like evolving food legislation, rising ingredient costs, and labour shortages are very real. However, they shouldn’t become a default excuse for poor financial performance. Larger catering companies often have the resources to navigate these challenges but too often, they rely on outdated practices instead of driving innovation.

At Fig Consultancy, we bring insight into up-to-date industry pricing across food, consumables, and equipment. This allows us to support our clients in achieving best-in-class value from suppliers and ultimately, stronger gross profits from their catering operations.

Our Financial Review Services Include:

  • Purchasing Reviews & Supplier Sourcing

    We analyse your current pricing, logistics, and supplier performance, benchmarking against industry standards and local alternatives. We’ll recommend new suppliers or help you with renegotiation with existing ones

  • Supplier Auditing

    We can audit supplier operations to ensure ethical sourcing, compliance with HACCP and food safety regulations, and robust health & safety practices giving you confidence in both product and process.

  • Pricing Reviews

    Whether it's a contractor’s new pricing proposal or direct supplier quotes, we break down the numbers. Our 'shopping basket' analysis checks for compliance with your contract and ensures pricing reflects a fair market value.

  • Equipment Procurement

    We help source fit-for-purpose catering equipment from trusted suppliers and advise on the best financing models to support capital investments without overstretching your budget.

Food Quality & Safety

As experienced food business owners, we understand the legal, operational, and reputational importance of running a safe and compliant catering operation. We stay fully up to date with current legislation and best practices, and we offer a wide range of food safety services to help our clients establish and maintain the highest standards.

Our goal is simple: to ensure your catering operation has the right systems, skills, and audits in place to operate safely, legally, and efficiently.

Our Food Safety Services Include:

  • Food Safety Audits

    We conduct comprehensive on-site audits of catering contracts or in-house operations. This includes a full survey of the premises, documentation checks (including HACCP and COSHH), staff training records, and accident logs.

    You’ll receive a detailed report with scores across key areas, an overall rating, and a clear action plan highlighting any non-compliances or areas for improvement along with recommended timeframes for resolution.

  • HACCP System Development

    We support clients in building bespoke HACCP systems tailored to their specific operation. Working closely with the catering team, we ensure every stage of the food preparation and service process is controlled, compliant, and fully documented.

  • Supplier Audits

    To safeguard your supply chain, we carry out food safety audits at supplier premises verifying that robust procedures and safety measures are in place and properly maintained.

  • Training

    We offer a full range of food safety training options, tailored to the needs and skill levels of your team from foundational awareness to advanced compliance and managerial training.

Marketing

Whether you're launching a new food concept or refreshing your current offer, we focus on what matters most attracting and retaining your customers.

At Fig Consultancy we use our deep understanding of consumer behaviour and emerging food trends to help you design menus that are seasonal, on-trend, and commercially successful. From everyday essentials to standout themed specials , we create food offers that spark interest, build loyalty, and drive sales.

Our approach ensures your catering operation is future-proof designed, not only for today’s tastes but ready to evolve with changing demands.

Our Support Services Include:

  • Developing commercially viable menus that maximise revenue opportunities

  • Introducing innovative, trend-led dishes that reflect your brand and audience

  • Ensuring consistent customer engagement through relevant, effective marketing

  • Helping you better understand your customer base and tailor offers accordingly

At Fig Consultancy we know that keeping customers engaged is the key to a thriving food operation. We're here to make sure your food offer doesn’t just follow the trends—it sets them.

Frequently Asked Questions

Find answers to common enquiries about our consultancy services.

What exactly does a Catering Consultant do ?

A catering consultant helps food service businesses improve efficiency, profitability, and compliance. They can analyse contracts, streamline operations, develop opportunities for growth. They can also help with supplier negotiations, and in ensuring health and safety compliance. If you are looking at launching a new venture, they provide expert guidance to ensure business success.

How can a catering consultant improve my business's profitability ?

A catering consultant can provide focus to an area that may need improvement. As an independent fresh pair of eyes they can identify opportunities and possible solutions quickly, leading to business improvement and efficiencies

What size and type of catering business do you work with?

We have over 30 years experience within the Contract Catering sector- (especially education), Retail, Business & Industry, Event Catering & License Trade, however we can work across most catering sectors

Contact Us

01633 603563

Unit 20E, Bentley Green Farm, Crick, Monmouthshire, Caldicot United Kingdom NP26 5UT

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